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Terms and Conditions

IMPORTANT NOTICE!

* Rates are valid ONLY for tourists holding a foreign passport, and NOT FOR Israeli citizens.
* According to the new regulations the determination of a tourist has been changed.
  A Tourist is a person who entered Israel on a foreign passport and his/her passport was stamped with Visa class B1,
   B2 or B3.
  All other persons entering Israel including those with dual citizenship, one of which is Israeli, are subject to 15.5% V.A.T
  (No V.A.T in Eilat).
Please note that your passport must be valid for at least 6 months.

User Login

Once your reservation is completed, you will receive an e-mail with your User Name and Password, which you can use to review your booking/s and to make additional reservations.


Reservations and Vouchers

We will charge your credit card and the supplier will receive a voucher from us covering the reservation.
All special requests e.g. bed type, non-smoking room, connecting, etc can not be guaranteed and will be confirmed only by the hotel upon arrival, based on availability.
Please note your name and details may not be registered with the hotel until 7-14 days prior to arrival.

Hotels check in / check out times

Check in:   14:00 (2:00 P.M.).
Check out: 12:00 (Noon).
Check in on Saturdays and Holidays - 2 hours after sunset.


Services

We will be happy to be at your disposal for any additional requests such as, Group tours, Private tours, Bar/Bat Mitzvah, and any family events.


Liability & responsibility

Since there are no official hotel ratings in Israel, please note that the hotel categories are for indication only.
Tour itineraries may be subject to change at the discretion of the Tour Operator. The Tour Operator acts only as an agent for companies, owners or contractors providing transportation, hotel accommodations or any other services and are not in any way liable for injury, loss, damage, delay or accident. .


Payment and Cancellation Policy:

Regular Season:
Payment:
Upon confirmation of the reservation, the full amount will be charged to the credit card given.
Cancellations:
1. For cancellations up to 3 working days (Sunday to Thursday) prior to expected start of services, a USD 35 per person
    administration fee will be charged.
2. Cancellations made within 3 working days of start of services are subject to a cancellation fee equal to 2 nights stay.
3. No refunds for ”no show” and unused services.
4. Please note – the above cancellation fees are valid for all hotels except those with different terms and conditions.
High Season: ( August, Jewish holidays and Christmas/New Year)
Payment:
Upon confirmation of the reservation, the full amount will be charged to the credit card given.
Cancellations:
1.The 50% charged upon confirmation of services are non refundable. 2. 1 night cancellation fee – 30 days prior to arrival.
3. 2 nights cancellation fee – 16 days prior to arrival & full cancellation fee (for the entire period) 9 days or less prior to arrival. 3. No refund will be made after full payment has been received. No refund for cancellation 9 days prior to arrival.
4. No refunds for "no show" and unused services
5. Please note – the above cancellation fees are valid for all hotels except those with different terms and conditions.


Insurance

It is highly recommended to buy a health and luggage insurance prior to arrival.


Privacy And Security Policy, Legal Notice


We are the exclusive owners of the information gathered on our site. The only information we possess is information that is voluntarily provided by our users via e-mail, our contact forms or any other direct contact with our users. We guarantee that we will not sell or share this information to anyone. The information we collect will be used to contact you, regarding your request or to pass on additional information we believe would be of interest to you. This information will not be disclosed to any third party outside of our organization, unless it is necessary in order to respond to your request.
If you do not wish to continue receiving e-mails from us, you may simply ask to be removed from our list by contacting us.
We will take precautions to protect the information that our users have provided. When you submit sensitive information (such as credit card data) via our site, your information is encrypted and sent to us in a secure manner by using SSL Secured Server Technology. This can be verified by observing the "closed lock" icon at the bottom of your web browser and the URL will be "https".
We also have a policy of protecting your information offline. Access to this information is provided to employees who require the information to perform a specific task such as billing or customer care. The computers/servers which store personal information are kept in a secure environment.
Our site does not accept liability for any errors or omissions published on our website and we reserve the right to change information, specifications and prices of its listed travel services at anytime. However, we will attempt to correct any errors or omissions as quickly as possible after becoming aware of them and being notified of them.
 

 

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